First impressions many not be everything, but they can leave a big impression on how we feel about an organization. We appreciate that the frontline staff in our schools have many responsibilities and tasks, but one of the most important is how they respond to the customers - the students, families, and staff - that they encounter. This training will help participants understand the power they have as frontline staff and provide strategies to proactively respond to difficult people while gaining effective communication skills that can be applied to a variety of situations.
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